Incoming calls are critical to the success of your business. In today’s economy it is imperative that calls do not go unanswered, dropped or directed to the wrong person.

In telecommunications, call management is the routing of inbound telephone calls through a network. This specifies how calls are distributed according to the time.

Call Management also involves the use of Calling Features:

  • Call Queues
  • IVR Menus
  • Hunt Groups
  • Recorded Announcements
  • Direct Inward Dialling
  • Do Not Disturb Telecommunications
  • Dialled Number Identification Services
  • Dial Plan
  • Automatic Number Identification
  • Call Waiting
  • Caller Display
  • Call Hold
  • Call Block
  • Click-To-Call

Call management is most effective when a call logging software tool is used, as you have complete control on your incoming calls.

Its wide range of features help you manage your reception desk and groups helping you to maximise every call into your business.

Calls are routed according to the setting up of calling features within the given system, which include:

  • Translation
  • Hunt Group
  • Call Queue
  • Auto Attendant
  • Location-Based Routing
  • Time & Date-Based Routing
  • Call Whisper
  • Interactive Voice Response
  • Fax To Email
  • Call Detail Records
  • Voice

Our inbuilt disaster recovery also means that in the event of problems with your telephones, we can immediately switch all inbound calls to a landline or mobile number, ensuring that no matter what the situation your customers can always reach you.

Please contact us regarding any additional services you may require.